Whitestone Bagel Factory

Mackenzie L. 2 months ago

The food is good, but unfortunately the service is really disappointing, especially considering the prices are not cheap at all. The manager who took my order was noticeably impatient and made me feel rushed while ordering, which made the whole experience uncomfortable. What’s even more frustrating is that my husband and I each placed the exact same order only about a months apart, but we were charged different prices. There is no clearly menu or price list in the store, so it makes me wonder: are the prices determined based on who’s ordering? Customers deserve transparent and consistent pricing. Good food alone isn’t enough to make up for poor service and inconsistent pricing. This experience left a very bad impression, and I don’t think I’ll be coming back.

ULY. Liuny 6 months ago

I really like the coffee and the service here. Since I can't bring my dog inside, the staff come to the door to take my order. This way, every time I walk my dog by, I can enjoy a delicious cup of coffee. It's just wonderful.

Ruby Chow 7 months ago

Got to give a shoutout to Whitestone. Boss Al delivered the order of bagel personally to make sure all goes well. Food is great as always. Everything is packed nicely. Thank you!

Reyna Espinoza 8 months ago

This bagel shop has the best bagels in NY , the service is amazing. Coffee tastes like real coffee not sour or too strong just right! The bagels are huge , fluffy , round and just great!! Any filling inside not stingy at all. Flavorful bacon egg and cheese!! My experience was great , Lady the girl that took our order was very sweet , attentive and on point with our order , the owner was the nice enough to treat me and my family to delicious pastry !! She’s amazing !!the price was worth every bite. As a Mexican I approve !! Definitely will be back !! Cozy place as well !!

charles li a year ago

What a fantastic little shop! The moment you walk in, you can feel the warm and harmonious atmosphere. Everyone, both customers and staff, seems to be in a great mood, which makes the whole experience so joyful and positive. The bagels themselves are absolutely delicious—fresh, chewy, and full of flavor. the prices are very reasonable, offering great value for such high quality. A special shout-out to the staff. Every single employee was incredibly nice, attentive, and genuinely made me feel welcome. It’s clear that they take pride in what they do. Highly recommend this place if you’re looking for a great bagel and a genuinely happy vibe!